The new machine in the postal office was designed to be a labour-saving asset, a cost-effective solution, in the world of postal processing. After spending hundreds of hours researching the machine and spending millions of dollars on the purchasing and installation, problems began to emerge.
If letters are too thin, the alignment gets thrown off and the stamp that is supposed to mark the postage as used misses completely. If the letters are too thick, it jams.
The uptake on it all was that it was money and time wasted. But the purchasing team all got promotions.
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