It’s your first day working at First National Bank and Trust as a teller. The Branch Manager welcomed and the Head Teller got you set up. You couldn’t feel more welcome.
A small group of customers waits outside. The Head Teller makes sure everyone is ready for the day’s business, then welcomes the customers in.
Your first customer walks to the counter, eyes devoid of emotion. He hands you a note, saying “This is a robbery.”
Turn to page _____ if you _____:
17 - Hit the silent alarm.
35 - Laugh.
87 - Ask the Bank Manager indignantly if this is a joke.
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